Processing requests and processing orders
Requests that come in to us through orders
For these orders we need the following data from consumers:
-First and last name
- IP address (automatic)
This data is secured and stored in our system. Based on this data, we know who makes these requests and where the orders should be delivered. It is also necessary to provide this data to third parties.
Providing to third parties
-DPD and Chronopost
-Payment provider Mollie
Payment provider Mollie and is important for processing payments. In addition, they provide information about payments. This information comes from the bank and credit card company. In order to be able to deliver the orders, postal companies DPD and Chronopost must receive the personal data.
Newsletter and approaches via email and telephone
Signing up for the newsletter is done on a voluntary basis via the website. The e-mail address is all that is needed. These requests enter our system and e-mail addresses are stored with the provision of the newsletter as the sole purpose. These are kept until the customer cancels the subscription. For questions about orders by email or telephone, we fall back on the data provided during requests by means of orders via the website. After receiving the order, we can also send a one-time e-mail with the invitation to write a review about the product(s).
Retention of personal data after termination of the agreement
After the termination of the agreement, we keep the personal data provided by customers during the applications. The only purpose for this is for analytical reasons. For example, to be able to assess which cities our customers come from. We never share your personal data with third parties at this stage!
Consumers have always the right to request access to the personal data, to adjust this data and may also request Elegánsia Accessories to remove it from our system.
128-bit SSL encryption ensures that consumers' personal data is secured for consumers using Shopify's websites.
Retention period and changes
The entrepreneur Elegansia Accessoires is responsible for the personal data. The retention period of the personal data is three months (turnover tax term). Data that falls under the fiscal retention obligation, such as billing address, name and address details, etc. have a longer retention period. In this case, this applies as long as the entrepreneur is obliged to do so. This also applies to data relating to complaints.
The authority personal data monitors the privacy law AVG = General Data Protection Regulation.
Cookies used by Shopify
-Built-in Cookies by default to make merchant websites work
-Cookies placed when Shopify websites load
For the operation of the stores, reporting and analytics. Pixels and tags are also used from third parties, these are external parties. They may also place cookies. For analytical reasons, advertising, social media etc. (Shopify Legal, 2021).
Acceptance of Cookies
Cookies are almost always automatically accepted by browsers. However, it is a choice whether or not to accept it. These can be adjusted via the browser settings. Shopify uses both session and persistent cookies (Shopify Legal, 2021).
For a detailed overview and more information about cookies used by Shopify:https://www.shopify.nl/legal/cookies
August 1, 2022